Formal and Informal Knowledge Sharing in Organisations from Slovakia and Hungary

Abstract

Objective: The purpose of the research is to investigate whether leaders deal with the impact of informal knowledge sharing (workplace gossip) on organisational
performance or not.

Research Design & Methods: A quantitative survey (questionnaire survey) was conducted and SPSS was applied to evaluate the research results. The next phase of the research focused on preparing case studies, with a specific aim to identify the role and impact of workplace gossip.

Findings: The research results show that workplace gossip (informal knowledge sharing) has a significant impact on work, but the consequences of gossip are not addressed efficiently in theory and practice. Organisations recognize the need for knowledge management on a strategic level and they use the appropriate tools, but the gossip as an informal communication method is not accepted. Businesses are not concerned with the consequences of gossip; they never try to quantify its economic impacts.

Implications & Recommendations: Gossip is an essential part of the culture worldwide, even if the manifestation of it is different. The opposite result is achieved if workplace gossip is prohibited or punished by the management. The goal is to achieve positive benefits that will be visible when the economic impact of gossiping can be confirmed.

Contribution & Value Added: There is a lack of scientific work addressing the economic consequences of gossip in different situations in organisations. The economic effects of gossip can be calculated not only in KMSs, but might be applied for other processes in the organisation.

Keywords

consequences of gossip at workplaces, Gossip, Informal knowledge, Knowledge management, Knowledge sharing

Author Biography

Andrea Bencsik

Professor of Management, PhD. in Sectoral Economics. Her research interests include knowledge management, organizational behaviour, human resource management, change management.

Professor A. Bencsik is doing research in the fields of knowledge- change- human resources management and teaching these disciplines at the same time. She is the author of a number of scientific publications and a member of some international scientific committees.   

Correspondence to: prof. dr. Andrea Bencsik, CSc., PhD., J. Selye University Komarno, Faculty of Economics, Bratislavska cesta 3322. SK-94501 Komarno, e-mail: bencsika@ujs.sk; Szechenyi Istvan University Gyor, Faculty of Business and Economics, email: bencsika@sze.hu

ORCID: https://orcid.org/0000-0001-8204-3706

Tímea Juhász

Freelancer, PhD. in Sectoral Economics. Her research interests include knowledge management, human resource management, family-friendly organizations.

Correspondence to: Dr. Timea Juhasz, email: juhasz.timi@hotmail.com

ORCID: https://orcid.org/ 0000-0001-5386-0678

Ladislav Mura

Associate professor of Business Economics, PhD. In Sectoral Economics. His research interests include human resource management, small and medium enterprises, family businesses and international entrepreneurship.

ORCID: https://orcid.org/0000-0002-2453-8740

Ágnes Csanádi

Associate professor of Business Economics, PhD. in Sectoral Economics. His research interests include public service, finance and accounting, management.

Correspondence to: assoc. prof. Agnes Csanadi PhD., Budapest Business School, Zalaegerszeg Faculty of Business Administration, H-8900 Zalaegerszeg, Gasparich Márk street 18/A., ZFBA campus

ORCID: https://orcid.org/0000-0002-6940-0796